Shop Regulations

 Online store terms and conditions as of 03.05.2025.

Lola Lima Paper Co. Online Store Terms and Conditions

specifying, among other things, the rules for concluding contracts through the Store, containing the most important information about the Seller, the Store, and the Consumer's rights



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of Withdrawal from the Contract
§ 8 Exceptions to the Right of Withdrawal from the Contract
§ 9 Complaints
§ 10 Personal Data
§ 11 Reservations
Appendix No. 1: Model Withdrawal Form

§ 1 DEFINITIONS

Working Days – days from Monday to Friday, excluding public holidays in Poland.
Civil Code – Polish Act of April 23, 1964, the Civil Code.
Consumer – A Buyer who is a natural person, making purchases in the Store or undertaking actions aimed at making a purchase, without direct connection to their business or professional activity.
Account – a digital service in the meaning of the Consumer Rights Act, regulated by separate terms and conditions, through which the Buyer can use additional functions in the Store free of charge.
Buyer – any entity purchasing in the Store or undertaking actions aimed at making a purchase.
Privileged Buyer – a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur – A Buyer who is a natural person, concluding or intending to conclude a contract with the Seller based on the Terms and Conditions directly related to their business activity, but not having a professional character for them.
Terms and Conditions – these terms and conditions.
Store – the Lola Lima Paper Co. online store operated by the Seller at https://lolalimapaperco.com/.
Seller – Agata Krzyszkowska, an entrepreneur conducting business activity under the name Agata Krzyszkowska, entered into the Central Register and Information on Business Activity maintained by the minister responsible for economy and maintaining the Central Register and Information on Business Activity, NIP 7272689597, REGON 100842813, Plac Rembowskiego 9/41 02-915 Warsaw.
Consumer Rights Act – Polish Act of May 30, 2014, on consumer rights.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: Augustówka 36/412 02-981 Warsaw
  2. Email address: hello@lolalimapaperco.com
  3. Phone: 48691692654
  4. The cost of a phone call or data transmission made by the Buyer results from the basic tariff of the telecommunications operator or internet service provider whose services the Buyer uses. The Seller notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission – depending on the tariff adopted by the telecommunications operator or internet service provider whose services the Buyer uses.

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, the following are required:
    • a device with Internet access
    • a web browser supporting JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements specified in point 1, an active email account is necessary.

§ 4 SHOPPING IN THE STORE

  1. Product prices visible in the Store are the total prices for the product.
  2. The Seller notes that the total price of the order consists of: the product price and, if applicable, the delivery costs of the goods, as indicated in the Store.
  3. The selected product to be purchased should be added to the shopping cart in the Store.
  4. Next, the Buyer chooses the method of goods delivery and the payment method for the order from the options available in the Store, and also provides the data necessary to fulfill the placed order.
  5. The order is placed at the moment of confirming its content and accepting the Terms and Conditions by the Buyer.
  6. Placing an order is equivalent to concluding a contract between the Buyer and the Seller.
  7. The Buyer can register in the Store, i.e., create an Account, or make purchases without registration by providing their data with each potential order.

§ 5 PAYMENTS

  1. The following payment methods are available in the Store:
    1. by payment card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • American Express
    2. via payment platform:
      • PayPal
      • Klarna
      • Blik
  2. If the Buyer chooses an upfront payment, the order must be paid for within 7 Working Days from placing the order.
  3. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw their acceptance.
  4. The Seller is not responsible for any customs duties, import taxes, or other additional costs related to customs clearance that may be charged in the country of delivery. The obligation to pay such fees rests with the Customer. We recommend familiarizing yourself with local customs regulations before placing an order.

§ 6 ORDER FULFILLMENT

  1. The order fulfillment period is 7 Working Days.
  2. If the Buyer has chosen an upfront payment for the order, the Seller will proceed with order fulfillment after payment has been received.
  3. Countries to which delivery is made:
    • Poland
    • Germany, Belgium, Croatia, Czech Republic, Denmark, Netherlands, Ireland, Lithuania, Latvia, Norway, Switzerland, Italy, United States, Canada
  4. The following delivery methods are available in the Store:
    1. via courier service to the address indicated by the Buyer;
    2. via Polish Post;
    3. to a parcel locker;
    4. to a pick-up point;
    5. to InPost parcel lockers.

§ 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The Privileged Buyer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of these Terms and Conditions, within 14 days without giving any reason.
  2. The withdrawal period expires after 14 days from the day:
    1. on which the Privileged Buyer acquired possession of the goods or on which a third party other than the carrier and indicated by the Privileged Buyer acquired possession of the goods;
    2. on which the Privileged Buyer acquired possession of the last goods, lot or part or on which a third party, other than the carrier and indicated by the Privileged Buyer, acquired possession of the last goods, lot or part, in the case of a contract obliging to transfer ownership of many goods that are delivered separately, in lots or in parts.
  3. For the Privileged Buyer to exercise the right of withdrawal, they must inform the Seller, using the data provided in § 2 of these Terms and Conditions, of their decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or email).
  4. The Privileged Buyer may use the model withdrawal form attached at the end of these Terms and Conditions, but it is not obligatory.
  5. To meet the withdrawal deadline, it is sufficient for the Privileged Buyer to send information concerning the exercise of their right of withdrawal before the expiry of the withdrawal period.

    EFFECTS OF WITHDRAWAL FROM THE CONTRACT
  6. In the event of withdrawal from the concluded contract, the Seller shall reimburse to the Privileged Buyer all payments received from them, including the costs of delivering the goods (with the exception of additional costs resulting from the Privileged Buyer's choice of a delivery method other than the least expensive ordinary delivery method offered by the Seller), without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Privileged Buyer's decision to exercise the right of withdrawal.
  7. The Seller will carry out such reimbursement using the same means of payment as the Privileged Buyer used for the initial transaction, unless the Privileged Buyer has expressly agreed otherwise; in any event, the Privileged Buyer will not incur any fees as a result of such reimbursement.
  8. If the Seller has not offered to collect the goods themselves from the Privileged Buyer, the Seller may withhold reimbursement until they have received the goods back or the Privileged Buyer has supplied evidence of having sent back the goods, whichever is the earliest.
  9. The Seller requests that the goods be returned to the address: Plac Rembowskiego 9/41 02-915 Warsaw without undue delay and in any event no later than 14 days from the day on which the Privileged Buyer informed the Seller of the withdrawal from the sales contract. The deadline is met if the Privileged Buyer sends back the goods before the period of 14 days has expired.
  10. The Privileged Buyer will bear the direct costs of returning the goods.
  11. The Privileged Buyer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  12. If, due to their nature, the goods cannot be returned by ordinary mail, the Privileged Buyer will also have to bear the direct costs of returning the goods. The estimated amount of these costs will be communicated to the Privileged Buyer by the Seller in the product description in the Store or when placing the order.
  13. Should a refund be necessary for a transaction made by the Privileged Buyer using a payment card, the Seller will process the refund to the bank account associated with that payment card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The right to withdraw from a distance contract, as referred to in § 7 of these Terms and Conditions, does not apply to a contract:
    1. where the object of the performance is a non-prefabricated item, manufactured according to the Privileged Buyer's specifications or serving to satisfy their individualized needs;
    2. where the object of the performance is an item liable to deteriorate rapidly or having a short shelf life;
    3. where the object of the performance is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package has been opened after delivery;
    4. where the object of the performance are items which, after delivery, due to their nature, become inseparably mixed with other items;
    5. where the object of the performance are sound or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery;
    6. for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;
    7. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period.

§ 9 COMPLAINTS

I GENERAL PROVISIONS

  1. The Seller is liable to the Privileged Buyer for the conformity of the performance with the contract, as provided for by generally applicable legal provisions, including in particular the provisions of the Consumer Rights Act.
  2. The Seller requests that complaints (including those concerning the operation of the Store) be submitted to the postal or electronic address indicated in § 2 of these Terms and Conditions.
  3. If a warranty has been granted for the product, information about it, as well as its conditions, is available in the Store.
  4. The Seller will respond to the complaint within 14 days from the date of its receipt.

II PRIVILEGED BUYERS

  1. Goods
    1. In the event of non-conformity of the goods with the contract, the Privileged Buyer may exercise the rights specified in Chapter 5a of the Consumer Rights Act.
    2. The Seller is liable for any non-conformity of the goods with the contract existing at the time of delivery and revealed within two years from that moment, unless the use-by date of the goods, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer.
    3. Pursuant to the provisions of the Consumer Rights Act, in the event of non-conformity with the contract, the Privileged Buyer may demand:
      1. replacement of the goods,
      2. repair of the goods.
    4. Additionally, the Privileged Buyer may submit a statement on:
      1. price reduction,
      2. withdrawal from the contract
      in a situation where:
      • the Seller refused to bring the goods into conformity with the contract in accordance with Article 43d paragraph 2 of the Consumer Rights Act;
      • the Seller failed to bring the goods into conformity with the contract in accordance with Article 43d paragraphs 4-6 of the Consumer Rights Act;
      • the non-conformity of the goods with the contract persists, despite the Seller's attempts to bring the goods into conformity with the contract;
      • the non-conformity of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior recourse to the remedies specified in Article 43d of the Consumer Rights Act;
      • it is clear from the Seller's statement or the circumstances that they will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Privileged Buyer.
    5. In the case of goods subject to repair or replacement, the Privileged Buyer should make these goods available to the Seller. The Seller collects the goods from the Privileged Buyer at its own expense.
    6. The Privileged Buyer cannot withdraw from the contract if the non-conformity of the goods with the contract is insignificant.
    7. In the event of withdrawal from the contract, as referred to in this section (concerning goods), the Privileged Buyer shall immediately return the goods to the Seller at the Seller's expense, to the address Plac Rembowskiego 9/41 02-915 Warsaw. The Seller shall return the price to the Privileged Buyer without undue delay, no later than 14 days from the day of receiving the goods or proof of their return.
    8. The Seller shall return to the Privileged Buyer the amounts due as a result of exercising the right to a price reduction without undue delay, no later than 14 days from the day of receiving the Privileged Buyer's statement on price reduction.
  2. Out-of-court methods for handling complaints and pursuing claims
    1. The Seller informs the Consumer about the possibility of using out-of-court methods for handling complaints and pursuing claims. The rules for accessing these procedures are available at the offices or on the websites of entities authorized to handle out-of-court disputes. The Consumer may use, among others:
      • the assistance of the appropriate European Consumer Centre from the European Consumer Centres Network. These Centres provide information about consumer rights and help resolve disputes in the case of cross-border purchases. The assistance of European Consumer Centres is generally free of charge. A list of Consumer Centres appropriate for a given country can be found at: https://konsument.gov.pl/eck-w-europie/
      • the ODR (Online Dispute Resolution) platform, provided by the European Commission, available at: https://ec.europa.eu/consumers/odr
        - however, the possibility to submit complaints via the ODR platform expires on March 20, 2025.
      Furthermore, in the Republic of Poland, the following forms of support can be used:
      • mediation conducted by the territorially competent Voivodeship Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. A list of inspectorates can be found here: https://uokik.gov.pl/kontakt-inspekcja-handlowa
      • the assistance of the territorially competent permanent consumer arbitration court operating at the Voivodeship Inspectorate of Trade Inspection, to which an application for consideration of the case by the arbitration court should be submitted. As a rule, the procedure is free of charge. A list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa
    2. The preceding provision is for informational purposes and does not constitute an obligation on the part of the Seller to use out-of-court dispute resolution methods.
    3. The use of out-of-court methods for handling complaints and pursuing claims is voluntary for both the Seller and the Consumer.
    4. The Consumer may additionally use the free assistance of a municipal or district consumer ombudsman.

III BUYERS OTHER THAN PRIVILEGED BUYERS

  1. In the event of a defect in the goods, a Buyer other than a Privileged Buyer has the option to complain about the defective goods based on the warranty regulated in the Civil Code.
  2. Towards a Buyer other than a Privileged Buyer, the Seller is liable under the warranty if a physical defect is found before the expiry of two years from the date of delivery of the goods to the Buyer.
  3. In accordance with the Civil Code, a Buyer who is an entrepreneur other than a Privileged Entrepreneur loses their rights under the warranty if they did not examine the goods in the manner and time accepted for goods of that type and did not immediately notify the Seller of the defect, and in the event that the defect came to light only later - if they did not immediately notify the Seller after discovering it. Sending a notification of the defect before its expiry is sufficient to meet the above deadline.
  4. Using the warranty, a Buyer other than a Privileged Buyer may, on the terms specified in the Civil Code:
    1. make a statement about a price reduction,
    2. in the case of a significant defect - make a statement about withdrawal from the contract,
    3. demand the replacement of the goods with goods free from defects,
    4. demand the removal of the defect.
  5. If it turns out that for the complaint to be considered, the defective goods must be delivered to the Seller, a Buyer other than a Privileged Buyer is obliged to deliver these goods to the address Plac Rembowskiego 9/41 02-915 Warsaw.

§ 10 PERSONAL DATA

  1. The Seller is the administrator of personal data provided by the Buyer when using the Store. Detailed information regarding the processing of personal data by the Seller – including other purposes and legal bases for data processing, as well as data recipients – can be found in the privacy policy available in the Store – due to the principle of transparency, contained in the General Data Protection Regulation (EU) of the European Parliament and of the Council – "GDPR".
  2. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The legal basis for processing personal data in this case is:
    • a contract or actions undertaken at the Buyer's request, aimed at its conclusion (Article 6(1)(b) of the GDPR),
    • a legal obligation incumbent on the Seller, related in particular to accounting and product safety (Article 6(1)(c) of the GDPR), and
    • the legitimate interest of the Seller, consisting in processing data for the purpose of establishing, pursuing, or defending possible claims (Article 6(1)(f) of the GDPR).
  3. The provision of data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure to provide data will prevent the conclusion of the contract in the Store.
  4. The Buyer's data provided in connection with purchases in the Store will be processed until:
    1. the contract concluded between the Buyer and the Seller ceases to be valid;
    2. the Seller ceases to be subject to a legal obligation requiring him to process the Buyer's data;
    3. the possibility of the Buyer or Seller pursuing claims related to the contract concluded through the Store ceases;
    4. the Buyer's objection to the processing of their personal data is accepted – in cases where the processing of data was based on the legitimate interest of the Seller
    – whichever applies in a given case.
  5. The Buyer has the right to request:
    1. access to their personal data,
    2. their rectification,
    3. erasure,
    4. restriction of processing,
    5. data portability to another controller
      as well as the right to:
    6. object at any time to the processing of data for reasons related to the Buyer's particular situation – to the processing of their personal data based on Article 6(1)(f) of the GDPR (i.e., on the legitimate interests pursued by the Seller).
  6. In order to exercise their rights, the Buyer should contact the Seller using the data from § 2 of the Regulations.
  7. If the Buyer believes that their data is being processed unlawfully, the Buyer may file a complaint with the authority responsible for personal data protection. In Poland, this is the President of the Personal Data Protection Office.

§ 11 RESERVATIONS

  1. The Buyer is prohibited from providing unlawful content.
  2. Each order placed in the Store constitutes a separate contract and requires separate acceptance of the Regulations. The contract is concluded for the duration and purpose of fulfilling the order.
  3. All contracts concluded on the basis of these Regulations are subject to Polish law, subject to point 4.
  4. The choice of Polish law for contracts concluded on the basis of the Regulations with a Consumer does not derogate from or limit the rights of that Buyer, which are granted to them under absolutely binding provisions of law applicable to the Consumer in situations where there is no choice of law. This means, in particular, that if the national regulations appropriate for a given Consumer provide for broader protection than that resulting from these Regulations or Polish law – this broader protection shall apply.
  5. Contracts concluded on the basis of the Regulations are concluded in Polish.
  6. In the event of any dispute with a Buyer who is not a privileged Buyer, related to a contract concluded through the Store, the court having jurisdiction will be the court appropriate for the Seller's registered office.

Appendix No. 1 to the Regulations

Below is a sample withdrawal form, which the Consumer or privileged Entrepreneur may, but is not obliged to, use:

SAMPLE WITHDRAWAL FORM
(this form should be completed and sent only if you wish to withdraw from the contract)

Agata Krzyszkowska
Plac Rembowskiego 9/41 02-915 Warsaw
e-mail address: hello@lolalimapaperco.com

- I/We(*) ..................................................................... hereby inform/inform you(*) of my/our withdrawal from the contract of sale of the following goods(*) / for the provision of the following service(*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

- Date of contract conclusion(*)/receipt(*)

..............................................................................................................................................................................

- Name and surname of the Consumer(s) / privileged Entrepreneur(s):

..............................................................................................................................................................................

- Address of the Consumer(s) / privileged Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of the Consumer(s) / privileged Entrepreneur(s)
(only if the form is sent in paper version)

Date ............................................

(*) Delete as appropriate.